Non-refundable digital access
Chapter access and the Class 7 Maths Pass are one-time digital-service purchases. Once payment is confirmed and access is activated, the purchase cannot be cancelled and is non-refundable for change of mind, non-use, partial use, scheduling constraints or dissatisfaction with educational outcomes.
Eligible refund situations
We will review a refund request when there is a duplicate charge or when a verified MasteryLens technical failure prevents delivery of the purchased access and we cannot restore access within seven business days after receiving complete details.
How to request review
Email [email protected] within seven days of the charge with the parent account email, payment reference and description of the problem. Never send complete card or bank credentials.
Processing
Approved refunds are returned to the original payment method. After initiation, the payment provider or bank may take approximately 5–10 working days to credit the amount.
Statutory rights
This policy does not restrict remedies that cannot be excluded under applicable consumer law, including remedies for services that are not delivered or are legally deficient.